Refund and Return Policy

Effective Date: 27/05/2024

At Motorkarz, we provide a platform for various sellers to offer their products. Please read our Refund and Return Policy carefully as it outlines the procedures and responsibilities regarding product returns and refunds.

1. No Direct Returns or Refunds

Motorkarz does not own or directly sell the products listed on our Website. As such, we do not handle returns or provide refunds for any products. All returns and refund requests must be directed to the respective seller from whom the product was purchased.

2. Seller Contact Information

2.1 Order Details

  • Upon purchasing a product, you will receive an order confirmation email that includes the details of your order and the seller’s contact information.

2.2 Seller Responsibility

  • It is the seller’s responsibility to handle all return and refund requests according to their individual policies. Motorkarz is not liable for the actions or policies of these third-party sellers.

3. How to Request a Return or Refund

3.1 Contacting the Seller

  • To request a return or refund, please contact the seller directly using the contact information provided in your order confirmation email. Be prepared to provide your order number and any relevant details regarding your request.

3.2 Seller Policies

  • Each seller on our platform has their own return and refund policies. Please review the seller’s policy carefully before making a purchase. Motorkarz is not responsible for the content or enforcement of these policies.

4. Dispute Resolution

4.1 Resolving Issues

  • If you encounter any issues with a product purchased from a seller on our platform, we recommend resolving the matter directly with the seller.

4.2 Escalating Disputes

  • In the event that you are unable to resolve a dispute with a seller, you may contact Motorkarz at support@motorkarz.com. While we do not handle returns or refunds, we will make reasonable efforts to assist you in reaching a resolution with the seller.

5. Limitation of Liability

  • Motorkarz is a marketplace platform that connects buyers with sellers. We are not responsible for the quality, safety, legality, or any other aspect of the products sold by third-party sellers.
  • By purchasing a product through our Website, you acknowledge that Motorkarz is not liable for any issues arising from your transaction with the seller.

6. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

  • Address: 1st Floor, Plot No 1, Shakti Khand 2, Indirapuram, Ghaziabad 201014
  • Phone Number: 98715 97337
  • Email: support@motorkarz.com

By purchasing from our Website, you acknowledge that you have read, understood, and agree to be bound by this Refund and Return Policy. Thank you for choosing Motorkarz!